Frequently Asked Questions

Thermal Charcoal is made from 100% natural coconut shells. We use a plant-based tapioca starch as a binder. There are no wood fillers, no sulfur, and no chemical accelerants used in our formula.

No. Our charcoal is fully carbonized to remove volatile organic compounds (VOCs). It is designed to be odorless while lighting and completely tasteless during your session, ensuring it does not interfere with the tobacco flavor.

Under normal smoking conditions, our premium 26mm and 27mm cubes burn for over 60–75 minutes with consistent high heat output.

Our charcoal produces a fine, light-grey to white ash. The ash content is kept below 2.5%, which means less time ashing and better airflow around the coal.

No. Sparking is typically caused by excess moisture or impurities. We dry our briquettes to below 5% moisture content to ensure a safe, spark-free ignition.

We specialize in larger, high-performance cubes. We offer:

• 26mm Cubes: 16 pieces per 250g box.
• 26mm Cubes: 64 pieces per 1kg box.
• 27mm Cubes: 54 pieces per 1kg box.

These sizes are optimized for modern heat management devices and provide a longer duration than standard 25mm coals.

No. Thermal Charcoal is a B2B brand. We sell to distributors, wholesalers, and retail chains. Consumers can purchase our products through authorized retailers.

For standard wholesale orders, the MOQ is typically one pallet. If you are a smaller shop, please contact us and we can direct you to a local distributor who breaks bulk.

No. At this time we do not offer private label manufacturing. We are focused exclusively on producing and distributing the Thermal Charcoal brand.

We can arrange shipping for full container loads (FOB) or palletized freight depending on your location. Please contact our sales team for logistics quotes.

Our charcoal is manufactured in Indonesia, utilizing the highest quality coconut shells available in the region.

Yes. We use upcycled coconut shells that are a byproduct of the coconut food industry. No trees are cut down to produce our charcoal.

Charcoal absorbs moisture from the air, which can affect performance. Always store boxes in a cool, dry place. If you open a 1kg box, try to keep the inner plastic bag sealed or transfer to an airtight container.